Refund Policy
Last updated: March 17, 2026
Overview
At Rock Your Body, we are committed to providing exceptional movement education and structural integration services. This refund policy outlines the terms and conditions for refunds and session transfers.
Refund Terms
30-Day Refund Window
Refunds are only offered within the first 30 days of purchase and will be processed in the original form of payment.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request is made within 30 days of the original purchase date
- The service has not been fully utilized (sessions not completed)
- The refund request is made in writing via email to rock@rockurbody.com
Refund Processing
Approved refunds will be processed as follows:
- Refunds will be issued in the original form of payment
- Processing time: 5-10 business days after approval
- You will receive confirmation via email once the refund is processed
Session Transfers
Transfer to Another Person
Sessions can be transferred to another person at any time, subject to the terms below.
Transfer Requirements
To transfer sessions to another person:
- Contact us at least 24 hours before the scheduled session
- Provide the new participant's contact information
- Ensure the new participant completes any required intake forms
- Verify that the new participant meets any health or safety requirements
Transfer Limitations
- Transfers are subject to availability and scheduling constraints
- Some specialized sessions may not be transferable
- Package deals and series may have specific transfer terms
- Transfers are final and cannot be reversed
Non-Refundable Items
The following are not eligible for refunds:
- Services completed more than 30 days after purchase
- No-show appointments or late cancellations (less than 4 hours notice)
- Services that have been partially or fully utilized
- Gift certificates or promotional packages (unless otherwise specified)
- Any services where the client has violated our terms of service
Cancellation Policy
To avoid charges and maintain eligibility for refunds:
- Cancel or reschedule at least 4 hours in advance
- Contact us directly via phone or email
- Late cancellations may result in forfeiture of the session
- Emergency cancellations will be handled on a case-by-case basis
Special Circumstances
We understand that exceptional circumstances may arise. In cases of:
- Medical emergencies
- Unexpected life events
- Service quality issues
- Other extenuating circumstances
Please contact us directly to discuss your situation. We will work with you to find an appropriate solution.
How to Request a Refund or Transfer
To request a refund or session transfer:
- Email us at rock@rockurbody.com
- Include your name, purchase date, and reason for the request
- For transfers, provide the new participant's contact information
- We will respond within 2 business days
Phone: Available during business hours for urgent matters
Policy Updates
This refund policy may be updated from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions about this refund policy, please contact us: